At Mail Order Brick, we are committed to delivering high-quality custom bricks to your door. Please note that one product ships without wrapping or a box - it is just the brick itself. Due to the custom nature of our products, we do not offer refunds or exchanges.
Exceptions
In the rare event that an order is not delivered due to an incorrect address provided by the customer, we will issue a refund automatically.
Refunds will be processed to the original payment method within 7–10 business days once the returned parcel is received and processed by our team.
Cancellation Policy
Orders can be canceled anytime before they are processed for shipping. Once an order has been processed, it cannot be canceled.
Contact Us
If you have any questions or concerns regarding your order, please contact our customer support team at Mail Order Brick. We're here to assist you with any inquiries you may have.
Changes to Refund Policy
We reserve the right to update or modify our refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Thank you for choosing Mail Order Brick for your custom brick needs!